for Nigeria
1.1 Aider operates a platform that allows:
1.2 The Aider Service is provided by Aider Ltd ("Aider", "we", "our", or "us").
2.1 Aider only provides a platform that enables users to rent and lend items, but does not rent or lend items itself. We also do not regularly monitor the quality of the items made available for hire by owners through the Aider Service.
2.2 As such, the owner (and not us) is responsible for ensuring that items conform to any descriptions provided, are fit for purpose and safe to use. If you are a renter, we will not be responsible to you for any items that you hire through the Aider Service.
2.3 If you are a owner, you will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, including giving effect to renters' rights under applicable consumer law and compensating any damage to the renter or any other person caused by your items.
2.4 If you are a renter, you will be responsible for the proper care and return of any items you hire through the Aider Service. You will not normally be held liable for compensating the owner for accidental loss or damage to those items unless loss or damage is the result of negligence, forgetfulness, carelessness, improper use, not having the appropriate skills or experience to operate those items, and theft. The Aider Service will determine if you are liable under these circumstances. You will be responsible for any damage you cause to other people or property when you use those items.
3.1 This document and any documents referred to within it (collectively, the "Terms of Service") set out the terms of your relationship with us. It is important that you read and understand these Terms of Service before using the Aider Service.
3.2 Additional terms will apply to you depending on whether you are a renter, owner, buyer or seller. Please refer to paragraph 10 if you are an owner, paragraph 11 if you are a renter.
3.3 By accessing and using the Aider Service, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not access or use the Aider Service.
4.1 Aider Ltd is a company registered in Nigeria, with its registered address at [office address].
5.1 Your privacy is important to us. You should read our Privacy Policy (https://aiderapp.com/privacy-policy) to understand how we collect, use and share information about you.
6.1 The Aider Service allows owners and sellers to advertise items for hire and for sale, and to communicate and enter into agreements with renters and buyers for the hire or sale of those items.
6.2 We may, from time to time, provide social features on the Aider Service, which enable you to message and share information about your use of the Aider Service with other users. Any use of these social features should comply with our Rules of Acceptable Use below.
7.1 To access the Aider Service, you must set up an account using your email address (your "Account"). You will need to create a password for your Account – we encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account.
7.2 You must be 16 years or older and capable in your country of residence of entering into a legally binding agreement to use the Aider Service. If you are below the age of 17 we may require a parent or guardian to enter into the agreement on your behalf. In this instance, we will hold a legally binding agreement with the parent or guardian.
7.3 You are responsible for maintaining the confidentiality of your login details and for any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us at [email protected] straight away to let us know.
8.1 The materials and content comprising the Aider Service belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Aider Service in accordance with these Terms of Service.
8.2 Your right to use the Aider Service is personal to you and you are not allowed to give this right to any other person. Your right to use the Aider Service does not stop us from giving other people the right to use the Aider Service.
8.3 Unless allowed by these Terms of Service or as permitted by the functionality of the Aider Service, you agree:
8.4 You agree that all confidential information, copyright and other intellectual property rights in the Aider App or any other portion of the Aider Service belong to us or the people who have licenced those rights to us.
8.5 You agree that you have no rights in or to the Aider App or any other portion of the Aider Service other than the right to use and access them in accordance with these Terms of Service.
9.1 This paragraph 9 applies to you if you are an owner.
9.2 You must not offer to lend through the Aider Service any firearms, weapons, pornography, mature content, animals or any items that it would be illegal to offer for hire in your or the renter's country of residence. We may remove any items offered for hire from the Aider Service if we believe such items are illegal, immoral or damaging to our reputation.
9.3 You are responsible for ensuring that:
9.4 If you offer storage space for hire, you must also ensure that the space is accessible safely and legally, that it is secure and free from leaks and/or excessive heat or cold. You will be responsible for any damage to any of the buyer's items that are left in your storage area.
9.5 You will be responsible for any damage the renter or any other person may suffer as a result of any defect in the item they have borrowed from you, or for any failure to comply with the requirements in paragraph 9.2.
9.6 You are free to agree any other terms on which you hire an item to a renter, including the price you wish to charge to the renter for hiring your item for the relevant hire period (the "Hire Fee"). When you post items for hire on the Aider Service, you must ensure that the Hire Fee you advertise on your listing is the total price payable for hiring your items, including any applicable taxes or costs of delivery.
9.7 Once you agree to the terms on which you will lend an item to a renter, you must not try to amend those terms (including the price) unless you have a valid, justifiable reason for doing so and the renter agrees to those amended terms.
9.8 You can remove a listing or cancel your agreement to lend an item to a renter at any time up to 48 hours before the start of the relevant hire period. If you cancel an agreement to hire an item to a renter less than 48 hours before the start of the hire period, we may charge you a cancellation fee equal to 30% of the relevant Hire Fee.
10.1 This paragraph 10 applies to you if you are a renter.
10.2 When you agree to hire an item with an owner, the owner grants you a limited right to use that item for the relevant hire period. This right is personal to you and you are not allowed to give this right to any other person.
10.3 You are responsible for ensuring that:
10.4 If you hire a storage space through the Aider Service, you must ensure that the items you store are not flammable, dangerous or hazardous to people or animals. You will be responsible for any damage caused to the storage space, the owner or any other person or property as a result of your use of any storage space you hire through the Aider Service.
10.5 You are free to agree with the owner how you will return any items you have hired to the owner; however, you must ensure that you return any items you have hired to the owner before your hire period ends.
10.6 You will be responsible for any loss of or damage to the item you have hired as a result of negligence, carelessness, improper use, not having the appropriate skills or experience to operate those items, and theft. The Aider Service will determine if you are liable under these circumstances. Please see paragraph 15 for more information about how we handle disputes between renters and owners, including any if the item is damaged, lost or stolen.
10.7 You can cancel a request to borrow an item at any time before the request is accepted by the owner, or at any time up to 48 hours after the request is submitted, known as the 'cooling off period'. There is no cooling off period if the request is within 48 hours of the start date. If you cancel before the request has been accepted, or within the cooling off period you will receive a full refund.
10.8 If you fail to return an item by the agreed deadline you must contact the owner and or Aider to notify them as soon as you are aware you are going to miss the deadline. You will also need to book and pay for the extended time immediately. The owner may not be able to accommodate the extension in which case it is your responsibility to get the item(s) back to the owner within a timeframe that suits the owner. If you do not do so you will be liable to pay late fees("Late Fees") as determined to be appropriate by Aider. You agree that Aider can charge this amount from your card or bank account without further permission.
10.9 If you miss the agreed deadline for return and are uncommunicative with the owner or Aider, or we have reason to believe you have caused damage to the item, you agree that Aider can take a holding deposit from your account up to the full value of the items you have rented ("Holding Deposit"). This deposit will be fully refundable, less any fees owed to the company or owner, once the items are returned, replaced or repaired. Otherwise the deposit will not be refunded.
11.1 If you are an owner, we will collect the Hire Fee from the renter on your behalf. Unless we are unable to obtain payment from the renter, such as where a buyer's payment method is refused or our payment services provider determines that there is a risk of fraud, we will transfer you the Hire Fee within 23 hours of the start date of the rental. We will also charge you a fee of 24% of the Hire Fee ("owner Fee"), which we will deduct from the amount we transfer to you.
11.2 If you are a renter, once you have agreed to hire an item from the owner, we will charge you the full Hire Fee on the owner's behalf. In addition to the Hire Fee, we will also charge you an additional fee for your use of the Aider Service equal to 24% of the price you pay to the owner to hire an item ("Renter Fee").
11.3 If we are unsuccessful in charging the Hire Fee, Renter Fee, Late Fee, Settlement Fee or any other amount to your credit or debit card, and have still not received payment within 7 days after informing you, we may suspend or temporarily disable all or part of your access to the Aider Service (without any responsibility to you), and we shall be under no obligation to provide any or all of the Aider Service while the amount concerned is unpaid. This does not affect any other rights and remedies available to us or the owner. If you chargeback a payment you were obliged to pay by the terms of this agreement, your account will be immediately suspended until the payment is re-paid, or the chargeback is cancelled.
12.1 You confirm that any images, text or information that you upload to the Aider Service, including any reviews that you post about other users or items (collectively, your "User Content") will meet the Rules of Acceptable Use.
12.2 We do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you include in your User Content. Instead, you grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, licence, sub-licence and otherwise make available the User Content anywhere and in any form for the purposes of providing the Aider Service (including allowing users that you give access to any User Content to view and use your User Content).
12.3 You must ensure that you are able to grant us the above licence for any content owned by a third party that you include in your User Content.
12.4 Our right to use your User Content does not in any way affect your privacy rights. Please see our Privacy Policy (https://aiderapp.com/privacy-policy) which provides information on how we use your personal information.
12.5 We have the right to monitor any User Content and to reject, refuse or delete any User Content where we think that it breaks any of the Rules of Acceptable Use.
13.1 In addition to the other requirements within these Terms and Conditions, this section describes specific rules that apply to your use of the Aider Service (the "Rules of Acceptable Use").
13.2 When using the Aider Service you must not:
13.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms and Conditions, and may result in our taking all or any of the following actions (with or without notice):
13.4 The responses described in paragraph 13.3 are not limited, and we may take any other action we reasonably deem appropriate.
14.1 Any person may contact us by sending us a notice (an "Infringement Notice") if any content available through the Aider Service infringes their rights. The Infringement Notice should be sent by email to copyright@aider.com. Please provide the following information in the Infringement Notice:
14.2 We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.
15.1 We encourage users to resolve any disputes directly. If, as a renter, you have lost or damaged an item, you are responsible for reimbursing the owner immediately for the full value of repairing the item (if possible) or replacing it.
15.2 If you are an owner, we may ask you to provide proof of purchase, photos of any damage caused to an item, or any other evidence to support your claim for reimbursement from a renter. Where you claim that a renter has damaged an item, we may also ask you to provide photos of your item taken before it was provided to a renter, to support your claim that any damage was caused by the renter (and was not present at the start of the hire period).
15.3 In the event that a renter and an owner are unable to resolve a dispute between them directly, they can ask us to mediate the dispute. If we do mediate a dispute, we may charge a fee of up to 30% of any amounts that we, the owner and the renter determine are payable by the renter to compensate the owner for any loss or damage to the item. We will charge this amount to the renter in addition to any amounts the renter is required to pay to the owner (together known as the "Settlement Fee"). If Aider mediates the dispute you agree to accept Aider's conclusion and pay any amount which Aider determines you are liable for.
15.4 If you owe Aider or another user money through the terms of these Terms of Service you agree to pay the sum promptly and not more than 48 hours from it being requested. In the event that you do not pay the owed money within this timeframe, Aider will debit this amount from your card. In agreeing to these Terms you agree to allow us to do so and waive your right to chargeback this transaction with your bank.
16.1 If at any time you do not feel that you can agree to these Terms and Conditions or any changes made to these Terms and Conditions or the Aider Service, you must immediately stop using the Aider Service.
16.2 Deleting the Aider App might not close any Account you have created in relation to the Aider Service. You must notify us if you wish to close your Account by contacting us using the details and functionality at https://aiderapp.com/contact-us, and we will end your use of the Aider Service.
16.3 We may immediately end your use of the Aider Service if you break the Rules of Acceptable Use, any other important rule(s), or terms and conditions we set for accessing and using the Aider Service including these Terms and Conditions.
16.4 We may also withdraw any part of the Aider Service at any time and will notify you if we feel it will significantly affect your usage of the Aider Service.
16.5 If you or we end your use of the Aider Service or we withdraw Aider Service as described in this section, we may delete your User Content, any other information that you have uploaded to the Aider Service or any other information we hold about you. You will also lose any rights you have to use the Aider Service or to access our content or your User Content. You should therefore ensure that you keep a copy of any information or content you use on the Aider Service, as well as your User Content, as we will not offer you compensation for any losses you might suffer if you lose your rights to access and use the Aider Service or any such information, content or User Content.
16.6 The termination of your use of the Aider Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to us.
16.7 Nothing in this paragraph 16 affects any legal rights you may have under the law of the country in which you are resident.
17.1 While we will do our best to ensure that the Aider App itself is of a reasonable standard and quality and matches any descriptions we have provided you, the Aider App and any other portion of the Aider Service may contain some content owned or developed by third parties. As we do not own or produce such third party content, we cannot be responsible for it in any way.
17.2 In addition, due to the nature of the Internet and technology, the Aider Service is unfortunately provided on an "as available" and "as is" basis. This means that we are unable to promise that your use of the Aider Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Aider Service in these Terms and Conditions and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
17.3 In the event of a claim arising out of the provision of the Aider Service, our responsibility to you will never be more than the amount you have paid us in the 12 months prior to the claim arising and, in the event that you have not paid us any money, we shall have no responsibility whatsoever to you.
17.4 In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable.
17.5 The above does not affect your rights under the applicable law of the country in which you are resident, including our responsibility to you for any personal injury or death caused by our negligence.
18.1 If you have a dispute with us relating to the Aider Service, in the first instance please contact us at info@aider.com and attempt to resolve the dispute with us informally.
18.2 In the unlikely event that we have not been able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving our dispute.
19.1 We are constantly updating and improving the Aider Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and the Aider Service.
19.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Aider Service, or feature relating to the Aider Service ("changes to the Aider Service"). These changes to the Aider Service may affect your past activities on the Aider Service, features that you use, your User Content and any other information you submit to the Aider Service ("Service Elements"). Any changes to the Aider Service could involve your Service Elements being deleted or reset.
19.3 You agree that a key characteristic of the Aider Service is that changes to the Aider Service will take place over time and this is an important basis on which we grant you access to the Aider Service. Once we have made changes to any part of the Aider Service, your continued use of the Aider Service will show that you have accepted any changes to the Aider Service. You are always free to stop using the Aider Service.
20.1 This paragraph 20 applies where the Aider App has been downloaded from the Apple App Store. You acknowledge and agree that these Terms and Conditions are solely between you and Aider, not Apple, Inc. ("Apple") and that Apple has no responsibility for the Aider App or content thereof. Your use of the Aider App must comply with the App Store Terms of Service.
20.2 You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Aider App. In the event of any failure of the Aider App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Aider App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Aider App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and Conditions and any law applicable to Aider as provider of the Aider App.
20.3 You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the Aider App or your possession and/or use of the Aider App, including, but not limited to: (i) product liability claims; (ii) any claim that the Aider App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by these Terms and Conditions and any law applicable to Aider as provider of the software.
20.4 You acknowledge that, in the event of any third party claim that the Aider App or your possession and use of that Aider App infringes that third party's intellectual property rights, Aider, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms and Conditions.
20.5 You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
20.6 You and Aider acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms and Conditions as relates to your licence of the Aider App, and that, upon your acceptance of the terms and conditions of these Terms and Conditions, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions as relates to your licence of the Aider App against you as a third-party beneficiary thereof.
21.1 This paragraph 21 applies where the Aider App has been downloaded from any app store or distribution platform other than the Apple App Store, including the Google Play Store (the "Distribution Platform"):
22.1 We may revise these Terms and Conditions from time to time but the most current version will always be at https://aiderapp.com/terms-of-service or in the relevant section of the Aider App.
22.2 Changes will usually occur because of new features being added to the Aider Service, changes in the law or where we need to clarify our position on something.
22.3 Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.
23.1 The current version of these Terms and Conditions contains the only terms and conditions that apply to our relationship with you.
23.2 We intend to rely on these Terms and Conditions as setting out the written terms of our agreement with you for the provision of the Aider Service. If part of these Terms and Conditions cannot be enforced then the remainder of these Terms and Conditions will still apply to our relationship.
23.3 If you do not comply with these Terms and Conditions and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.
24.1 English law will apply to all disputes and the interpretation of these Terms and Conditions. If we need to apply to court to enforce any part of these Terms and Conditions against you or resolve any other dispute between us arising from or related to your use of the Aider Service, we will initially seek to apply to the English courts. This does not affect your rights under the law of the country in which you are resident, including your right to have a dispute in relation to your use of the Aider Service heard in the courts of that country.
25.1 If you need to contact us in relation to these Terms and Conditions or any other document mentioned in them, please email us at info@aider.com
25.2 We value hearing from our users, and are always interested in learning about ways we can improve the Aider Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
